Returns Policy

At Cherwell & Co, every piece is crafted with care. As our items are made to order, our return policy reflects the bespoke nature of our collections.

1. Made-to-Order & Custom Items

All bespoke, custom-made, or made-to-order items are:

• Non-returnable
• Non-refundable
• Non-exchangeable

Unless the item is proven to be defective or damaged upon delivery.

2. Damaged or Defective Items

If your item arrives damaged or defective:

• You must notify us within 24 hours of delivery
• Photographic evidence must be provided
• The item must remain in its delivered condition

Upon review, Cherwell & Co may:

• Repair the item
• Replace the item
• Offer a partial or full refund

Remedies are provided in accordance with UAE Consumer Protection Law.

3. Refund Processing

Where a refund is approved:

• Refunds will be issued to the original method of payment
• Processing may take 7–14 business days depending on your bank.

4. Non-Returnable Situations

We cannot accept returns for:

• Natural material variations
• Minor colour differences due to screen display
• Normal wear and tear
• Damage caused by misuse or improper care

For return requests, please contact sales@cherwellandco.com

Once an order has been confirmed and the transaction has been processed, we cannot accept any cancellations of the order.

Unfortunately, we do not offer returns on any products across our site. Each piece is bespoke, and made to order, meaning we have purchased the materials and our craftsmen have already been hard at work making your piece.

Therefore, please make sure you have checked all sizes and materials where needed, to ensure you are going to be 100% happy with your piece.

If a product or piece has one of more of the following issues, we will offer immediate resolutions on a case by case basis, and in a timely manner. We know what it’s like not to be satisfied.

• The wrong product was sent to you.
• The product is defective.
• The product has arrived to you damaged.

Each order that leaves our warehouse undergoes a complete inspection so that it arrives to you safely and happy. If you believe the product is defective or was damaged in shipping, photographs must be taken and shared with us immediately. If this is the case, you are within your rights to refuse the product.

Any agreed refunds will be done only through the Original Mode of Payment, Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed in case of damaged product.